Singapore and the UK
Success managers in Singapore and the UK are the parent contact. They are separate from the specialist who joins a whiteboard for five minutes. You should know who sees a notebook page, and why.
One manager covers families in Singapore. One covers families in the UK. They handle fit, the exam target, and the question of whether the notebook habit will work in your house.
They also host parent briefings: how marking works, what the dashboard shows, and time for questions. There is no public calendar on this preview. Ask for a place from the start page.
When a step is stuck, the person who joins is there for that block. The session is short, about the broken idea, and hands the pencil back. They are not a standing tutor for the whole evening, and they are not the person you email about billing or fit.
The first relationship is with families. Mathematics departments, test-prep centres, and distributors in Singapore and the UK can ask about a pilot. A pilot is a conversation, not a badge on this site.
A photo of homework
This is the product stance for the live service. It is not a legal privacy policy. When the product opens, families in the UK and Singapore will get a written notice and a named manager. The rules below are the ones the product is being built to keep.